Welcome to The Gilded Glow FAQ. Below you'll find straight answers about our botanical skincare, shipping, returns, and how to care for your skin between rituals. If your question isn't in this FAQ, write to us and a real person will answer.
FAQ: Orders and shipping
How long until my order ships? We process orders within 1 to 3 business days, weekends and holidays aside. You'll get a notification the moment yours is on its way.
What are my shipping options? Standard delivery runs 5 to 7 business days for $8. Expedited runs 2 to 4 business days for $15. Orders over $50 ship free.
Where do you ship? Across the United States and to Austria, Belgium, the Czech Republic, Denmark, Finland, France, Germany, Ireland, Italy, the Netherlands, Poland, Portugal, Spain, and Sweden. We can't deliver to P.O. boxes or freight forwarding addresses. For international orders, customs duties and import taxes are the customer's responsibility.
Can I track my order? Yes. Use our
Track Your Order page with the number from your shipping confirmation.
FAQ: Returns and damaged items
What's your return window? Thirty days from the day your order arrives. Items need to be unused, in original packaging, with proof of purchase. Contact us first to start a return, we'll send a prepaid label. Packages sent back without an approved return can't be accepted.
My order arrived damaged. Tell us right away and we'll make it right, whether that's a replacement or a refund.
Is anything non-returnable? Yes. Opened personal care and perishable goods can't be returned, for hygiene reasons.
FAQ: Products and skin
Are your formulas suitable for sensitive skin? Our formulas are ingredient-forward and made in small batches with clean botanicals. Patch test on your inner forearm for 24 hours before first full use.
How do I choose the right products? Start with your primary concern and browse the full
skincare collection . Every product page lists its key botanicals and how to work it into your routine.