How can I check the status of my order or delivery?

You can check your order status and delivery timings on the Order Tracking page, which provides real-time updates. If you need further assistance, reaching out via email with your order number helps us assist you faster.

What should I do if my order arrives damaged or incomplete?

If your order arrives damaged, contact us right away with a photo of the issue, and we will work to resolve it. For incomplete orders, message us promptly, and we'll help sort it out.

How long do I have to return an item, and what is the process?

You have 30 days from receipt to return an item. Once your return is approved, we send a prepaid label for easy shipping back. Full details are available in our Refund Policy.

Contact

We'd love to hear from you

Whether you're choosing between two serums or chasing a delivery, a real person reads every message and gets back to you.

Email: [your support address]
Response time: within 1 to 2 business days, Monday through Friday

Before you write

Order status and delivery timings are on our Order Tracking page, and returns, shipping, and ingredient questions are answered in our FAQ. If your question is about a specific order, include your order number and we'll sort it faster.

Returns and damaged orders

We have a 30-day return window, and we'll send a prepaid label once your return is approved. If something arrived damaged, message us right away with a photo and we'll make it right. Full terms are in our Refund policy.